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EE sim card problem

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Hello,my sister lost her phone so she had the sim blocked,they sent her a replacement sim with the same phone number which she put in her mobile problem is she is having trouble calling/txting some of her contacts and some are having trouble contacting her ?? it is a contract sim not payg any ideas    thanks


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18 minutes ago, Steve S 60 said:

Has she activated the new sim card by contacting EE?

Im told as it is a replacement sim for her old number it is already activated ?? some of her contact numbers work fine others have engaged tone when not engaged ??     thanks

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