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Soul Source

shipping glitch reported

Posted

We had a report of a shipping glitch with the store check out, a member was charged twice for the shipping during checkout

On the initial look it appears this has affected a few orders (4 have so far been refunded), I will post an update tomorrow once have had a good look into this matter

mike

 

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looks like the glitch was caused when ordering as a guest then logging in to purchase

somehow (cookies maybe) this duplicated the £3.05 shipping charge

have identified approx 14 possible ones , am just confirming and then informing and refunding the members

mike

 

  • Author

Ok have refunded all found 9 instances of the shipping duplication charges

As said it was due to a glitch, a new store system is coming in to play very soon

So hopefully no future repeat or similar hassle

cheers

mike

 

 

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