Not sure if this is the right place but since the upgrade pages take ages to load. First page usually ok but subsequent pages stall 1/3 or 1/2 way. Using Safari, cleared cache etc. Every other site is fine, just this one.

Edited July 29Jul 29 by Mike
title extended

not aware of any current issues , though did notice a slow down for the last 5-10 mins, but it seems ok now

could be an account issue

can try clearing your unread posts

tap your profile and then choose 'mark all content read'

or can try loading the site when logged out to see if any quicker - that could point to a account problem?

or it could be a browser issue, was some issues with old versions of safari

will have a dig on that side of things

Edited July 26Jul 26 by Mike
wording improved

19 hours ago, Chalky said:

Not sure if this is the right place but since the upgrade pages take ages to load. First page usually ok but subsequent pages stall 1/3 or 1/2 way. Using Safari, cleared cache etc. Every other site is fine, just this one.

Ive noticed this and was going to email mike about it, but thought it would be an issue at my end, also on safari here, cleared out all cookies, history etc in safari relating to soul-source and sense to have resolved it...

...scratch that...back to lagging, its taken me about 5mins to get back to this page?...

...think it must be a safari issue as tested this arvo using chrome theres no lag...

12 hours ago, Pigeon Thing said:

...think it must be a safari issue as tested this arvo using chrome theres no lag...

what device are you using safari on, I have seen some having similar issues elsewhere on intel macs using safari?

Hi Mike its an M1 mac with safari 18.5, seems to be a safari issue, as using the site with chrome with no issues, may be something in the cache or cookies which holds up the loading, once its loaded ( sometines it just wont) the site works fine but it happens again if you leave the site and return later, if that makes sense...

2 hours ago, Pigeon Thing said:

Hi Mike its an M1 mac with safari 18.5, seems to be a safari issue, as using the site with chrome with no issues, may be something in the cache or cookies which holds up the loading, once its loaded ( sometines it just wont) the site works fine but it happens again if you leave the site and return later, if that makes sense...

thanks for the info, the problem is with browser specific issues is it can be hard to track down just whats the cause

As in safari works ok for me on other apple devices

so my thinking is it may be due to your safari or your mac setup

there is a web page from apple titled

If Safari doesn't open a page or work as expected on Mac

If Safari doesn't load a webpage, stops responding, quits unexpectedly, or otherwise doesn't work as expected, these solutions might help.

https://support.apple.com/en-us/102564

anything valid there?

I've had these issues, I recently upgraded to Full Fibre with a new router, I thought it must be something to do with that, but there is no problem with other sites.

Tim

35 minutes ago, Mike said:

thanks for the info, the problem is with browser specific issues is it can be hard to track down just whats the cause

As in safari works ok for me on other apple devices

so my thinking is it may be due to your safari or your mac setup

there is a web page from apple titled

If Safari doesn't open a page or work as expected on Mac

If Safari doesn't load a webpage, stops responding, quits unexpectedly, or otherwise doesn't work as expected, these solutions might help.

https://support.apple.com/en-us/102564

anything valid there?

I'll have a check mike and let you know, thanks for the interest

had a dig around and does seen to be a fair few safari users reporting similar issues on other sites and elsewhere on the internet

if we could id the cause then we can look at trying to resolve

the main issue is its happening to some safari users

maybe just on macs

so a few questions....

does it still happen if logged out?

anyone else getting similar? if so what's the device you are using?

are you using the browser or the app

---

--

few links and suggestions read elsewhere

1. Turn off Safari’s advanced tracking

2. Switch off iCloud Private Relay

6. Use Safari instead of the in-app browser

anything ?

1 hour ago, Mike said:

had a dig around and does seen to be a fair few safari users reporting similar issues on other sites and elsewhere on the internet

if we could id the cause then we can look at trying to resolve

the main issue is its happening to some safari users

maybe just on macs

so a few questions....

does it still happen if logged out?

anyone else getting similar? if so what's the device you are using?

are you using the browser or the app

---

--

few links and suggestions read elsewhere

1. Turn off Safari’s advanced tracking

2. Switch off iCloud Private Relay

6. Use Safari instead of the in-app browser

anything ?

Hi Mike,

im just testing this logged in and out...I'll let you know later on...

I’ve been away with work and I’m still away. Will look at some of the suggestions when I get home.

1 hour ago, Pigeon Thing said:

Hi Mike,

im just testing this logged in and out...I'll let you know later on...

Hi Mike,logged in or out, doesn't really make any difference, will try the other things later. it just loads or gets locked up

8 minutes ago, Pigeon Thing said:

Hi Mike,logged in or out, doesn't really make any difference, will try the other things later. it just loads or gets locked up

ok that's helpful as it does mean its not a site or member setting/feature such as cache etc

so its something going wrong between the safari browser and the site

5 minutes ago, Mike said:

ok that's helpful as it does mean its not a site or member setting/feature such as cache etc

so its something going wrong between the safari browser and the site

yup, def a safari issue on the Mac here, no such issues using chrome on the Mac, site loads smoothly...strange one as when it loads in safari it works smoothly, will have a mess about with the tracking options

35 minutes ago, Pigeon Thing said:

yup, def a safari issue on the Mac here, no such issues using chrome on the Mac, site loads smoothly...strange one as when it loads in safari it works smoothly, will have a mess about with the tracking options

are ya using the actual browser or the desktop app - some said that did have a effect?

On 28/07/2025 at 07:56, Mike said:

what device are you using safari on, I have seen some having similar issues elsewhere on intel macs using safari?

I’m using MacBook Pro M1 chip. Using safari.

same here, browser not app, also an M1 CHIP

tried cleared all the cache / cookies again and unchecked the privacy preserving setting, and restarted, I'll let you know if it has an effect

... nope no change...well...once you blank the cache it works fine but gradually slows as the site is used, so def an issue with the cache/cookies in safari...(prob a way of saying I'm visiting the site too much)

I'll use chrome for a while, there'll no doubt be an update along in a short while so that might resolve it..

Safari > Settings > Mangage Website Data

Box opens and loads all the stored data, I cleared this and it has speeded things up. Will have to see if it's a permanent work round or if it slows down eventually.

Edited July 30Jul 30 by Chalky

1 hour ago, Chalky said:

Safari > Settings > Mangage Website Data

Box opens and loads all the stored data, I cleared this and it has speeded things up. Will have to see if it's a permanent work round or if it slows down eventually.

Thanks Chalky, I cleared that he the other day and it speeds it up for a while then just seems to get bogged back down, like your first post said, hits the main page fine, then stumbles when trying to go elsewhere, sometimes its fine though which is annoying

10 hours ago, Pigeon Thing said:

Thanks Chalky, I cleared that he the other day and it speeds it up for a while then just seems to get bogged back down, like your first post said, hits the main page fine, then stumbles when trying to go elsewhere, sometimes its fine though which is annoying

Yep slowing down after just a few pages

I have a diff spec Mac (m3) will give it a try on there to see if the same issue happens

...ok just tried it, this was a newer mac, using the browser not the app, not signed in, and its also never been used to go to the site before, was fine for around four- five visits, (to site then off to say bbc and back..) then lag started so def in the way the cookies / history / cache is loaded when returning to the site, I've not really noticed this on other sites, but also I check here more often than others so??...

hi Mike...Last one...i noticed that when I go to the home page, it looks looks like its loaded, but often at the bottom of the page say features videos or spotlight articles the images wont have loaded, if i try to navigate to somewhere else on the site ( say record wants) before all the images have loaded thats when the site stalls in safari... the home bar at the top looks like its loaded but it hasnt. If i wait till all the images load on the home page i can navigate the site without any lag issues...should i just move this query over to the "private support forum" as im just filling up space here, and its safari issue at my end anyway...

3 hours ago, Pigeon Thing said:

...ok just tried it, this was a newer mac, using the browser not the app, not signed in, and its also never been used to go to the site before, was fine for around four- five visits, (to site then off to say bbc and back..) then lag started so def in the way the cookies / history / cache is loaded when returning to the site, I've not really noticed this on other sites, but also I check here more often than others so??...

I’ve no issues on any other site just Soul Source

On 31/07/2025 at 11:43, Pigeon Thing said:

hi Mike...Last one...i noticed that when I go to the home page, it looks looks like its loaded, but often at the bottom of the page say features videos or spotlight articles the images wont have loaded, if i try to navigate to somewhere else on the site ( say record wants) before all the images have loaded thats when the site stalls in safari... the home bar at the top looks like its loaded but it hasnt. If i wait till all the images load on the home page i can navigate the site without any lag issues...should i just move this query over to the "private support forum" as im just filling up space here, and its safari issue at my end anyway...

ouch, had missed these last 3 replies completely, now catching up on this, above is extremely helpful and gives me somewhere to dig in deeper

will do so now and try and get something sorted

thanks for the efforts

mike

Thanks to @Pigeon Thing help it's looking like this has been resolved

Looking like the safari slowdowns on macs was due to the way that safari browsers on macs was handling the embeded mp3s on the store highlights box on the front page

all seems fine, let us know if not