I'm going to be sending out another Modern & Crossover list today but I just wanted to say something about the fiasco that was the previous list on Tuesday.
The scenario is:
Customer 1 asks for five records. I've got 3 of them, so I reserve them, write back to customer 1 and say I've got three records for you.
Meanwhile I get an email or call from Customer 2 who wants 3 of the same records as Customer 1. I have to tell him that they have already been reserved, by Customer 1.
An hour later I get an email from Customer 1 saying that he really wanted all five records and because I'd only got three of them, he now doesn't want any of them.
Which means I've told Customer 2 that the records he wanted had been reserved, when in fact they are now available again.
This happened four times on Tuesday and it caused me no end of problems so please, can I politely ask:
If you don't really want the records you ask for, just don't order them.
In future I'll treat all enquiries for records as orders and will process them so please make sure you do want what you ask for.
I'm going to be sending out another Modern & Crossover list today but I just wanted to say something about the fiasco that was the previous list on Tuesday.
The scenario is:
Customer 1 asks for five records. I've got 3 of them, so I reserve them, write back to customer 1 and say I've got three records for you.
Meanwhile I get an email or call from Customer 2 who wants 3 of the same records as Customer 1. I have to tell him that they have already been reserved, by Customer 1.
An hour later I get an email from Customer 1 saying that he really wanted all five records and because I'd only got three of them, he now doesn't want any of them.
Which means I've told Customer 2 that the records he wanted had been reserved, when in fact they are now available again.
This happened four times on Tuesday and it caused me no end of problems so please, can I politely ask:
If you don't really want the records you ask for, just don't order them.
In future I'll treat all enquiries for records as orders and will process them so please make sure you do want what you ask for.
Thanks for reading
Pete