About a year ago, at Bisley, I bought a Teen Turbans demo on Loma from him, only to find when I got it home that it had a small and virtually invisible crack in the edge.
I mentioned it to a pal who said that he saw Sean all over the place and that he would get it back to him, post haste. I then passed it to said pal who proceeded a) not to see Sean anywhere at all for the next year and to misplace it anyway.
'Pal' recently DID find it, and gave it back to me - but in the interim I'd bought a copy from another dealer (not cracked). Now I wouldn't really expect anyone to refund or replace a faulty 45 after 12 months, but when I made a recent purchase from Sean I mentioned it to him in the half hope tha he might give me some sort of 'assistance'.
'Send it back, and we'll see what we can do' he says, so I do. And what he does is offer me credit against my next purchases, something I'm only too pleased to have.
After all that time, Sean was under no obligation to do anything at all. The fact that he did makes him an A1 bloke in my book, and I'd like to thank him publicly for what I regard as unbeatable customer service that will guarantee we do future business...
...what a thoroughly decent fellow he is.
About a year ago, at Bisley, I bought a Teen Turbans demo on Loma from him, only to find when I got it home that it had a small and virtually invisible crack in the edge.
I mentioned it to a pal who said that he saw Sean all over the place and that he would get it back to him, post haste. I then passed it to said pal who proceeded a) not to see Sean anywhere at all for the next year and
to misplace it anyway.
'Pal' recently DID find it, and gave it back to me - but in the interim I'd bought a copy from another dealer (not cracked). Now I wouldn't really expect anyone to refund or replace a faulty 45 after 12 months, but when I made a recent purchase from Sean I mentioned it to him in the half hope tha he might give me some sort of 'assistance'.
'Send it back, and we'll see what we can do' he says, so I do. And what he does is offer me credit against my next purchases, something I'm only too pleased to have.
After all that time, Sean was under no obligation to do anything at all. The fact that he did makes him an A1 bloke in my book, and I'd like to thank him publicly for what I regard as unbeatable customer service that will guarantee we do future business...
Top man, eh?
TONE