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Royal Mail - I Can't Complain


ShaneH
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i know a lot of people have had problems with our postal service but to be honest i have no complaints at the moment.

I have posted over 300 records in the past 8 months or so and only 1 customer claimed of a non-arrival.

how is everyone else doing these days?

Shane

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Guest HiTtHeBoNgO

i guess i have posted 3500 in the last 12 months and only 3 problems and all yanks ... so i guess its pretty good 9 times out of 10 if you send first class its there the next day

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Guest Netspeaky

Posting out the only problem I have experienced is the odd record being returned to me as it wasn't signed for and not picked up.

Received everything that I've ordered, in a timely fashion.

Verdict A++++ for the Post Office. :lol::yes::yes:thumbsup.gifthumbsup.gif

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Guest taylormadesoul

in a dilema re; record

i bought a record off a soul source member on 29/03/06

i paid with paypal right away....

its now the 27 april , still no record , and no answer to my latest e-mails ,

dont know what to do ? ( i think a month is long enough to wait )

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in a dilema re; record

i bought a record off a soul source member on 29/03/06

i paid with paypal right away....

its now the 27 april , still no record , and no answer to my latest e-mails ,

dont know what to do ? ( i think a month is long enough to wait )

name and shame that's what I say :yes:yes.gif

Must admit whilst my post office have never lost anything in recent times, they are all over the place on actually delivering signed for / registered.

Follow this - they temporarily lost a record, which they then found and said it was coming up on a van on Saturday. Fine. The van arrives and I get three parcels, but not the one that was lost. "It must be down the post office" says the man in the van scratching his head. So off I hot foot down to the PO. "No not here but I got two others here for you" they say. Get home and there's a card through my door the van has been back and I wasn't in biggrin.gif So I ring the PO, and the kindly lady tells me when the van man returns she'll send him back with said package. In due course he re-appears with lost package which had been on the van all the time.

As I say nothing lost but a few hairy moments.

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Guest Netspeaky

name and shame that's what I say :shhh::shhh:

Must admit whilst my post office have never lost anything in recent times, they are all over the place on actually delivering signed for / registered.

Follow this - they temporarily lost a record, which they then found and said it was coming up on a van on Saturday. Fine. The van arrives and I get three parcels, but not the one that was lost. "It must be down the post office" says the man in the van scratching his head. So off I hot foot down to the PO. "No not here but I got two others here for you" they say. Get home and there's a card through my door the van has been back and I wasn't in :thumbsup: So I ring the PO, and the kindly lady tells me when the van man returns she'll send him back with said package. In due course he re-appears with lost package which had been on the van all the time.

As I say nothing lost but a few hairy moments.

If they came out to deliver a second time on one round I would say that was thumbs up for customer service :shhh:
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Never had one problem with them since I started getting records through the post over 20 years ago, the stick they get is unreal, I think they do a great job under the circumstances, now that i've said that they'll lose my next record :shhh::thumbsup:

Lenny

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Guest WPaulVanDyk

Where i live it's hit and miss, you wouldn't believe it. You get some post at say 3.00pm. Sometimes they post saying parcel to picked up at depot but the worst of them all is they sometimes put on a letter parcel left in shed/bin now it might not seem bad but it can be if someone came round or just went snooping and wanted to see what was in the shed/bin, how do i know they don't nick it.

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Guest TONY ROUNCE

My postman is brilliant, he even signs for my recorded stuff and shoves them under my back gate. No complaints from Sunny Surb. :D

I'm in the same delivery district as my namesake, and can vouch for the quality of our posties. When Helen and I became parents last year, our local fella even left us to the last delivery on his round, so that he wouldn't have to knock and wake the baby too early.

If anything ever does arrive broken (as has happened twice, funnily enough, in the last month) I am in no doubt that the fault lies further down the line that Surbiton sorting office...

(OTHER) TONE :D

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Mine does too .... so a big thumbs up for our postie Joe from me :D

My posties are all brilliant too. Even the ones that drive around delivering parcels - they all wave and say hello to me if they see me out and about :D

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If they came out to deliver a second time on one round I would say that was thumbs up for customer service whistling.gif

Yes agreed but I am one of their best domestic customers. Not only is there a regular flow of vinyl, but the missus is an ebay queen.

My posties are all brilliant too. Even the ones that drive around delivering parcels - they all wave and say hello to me if they see me out and about :wicked:

Can't deny ours are friendly enough.

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Never had a record go missing in 32 years of collecting - Gordy even dropped me a couple off in the 19th this afternoon ranting_1.gif

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i know a lot of people have had problems with our postal service but to be honest i have no complaints at the moment.

I have posted over 300 records in the past 8 months or so and only 1 customer claimed of a non-arrival.

how is everyone else doing these days?

Shane

Hi Shane .Are you posting cheepies whistling.gif Only kidding :lol: I have never had a postal problem other than on here :thumbsup: ATB Stevie

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My postman is brilliant, he even signs for my recorded stuff and shoves them under my back gate. No complaints from Sunny Surb. :thumbsup:

My local postman also signs for my records but goes one step further and also takes them home with him. He then brings them back up to my house later in the evening. He's fantastic. whistling.gif

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Guest NS101

A guy i know sent out a parcel using a dvd box which he covered by stickers and tape. Now you know how big a dvd box is dont you. Well, the GPO lost it. That's the equivalent of losing an elephant in a shop. But then the problem lies with the post office and their 2 services. The parcel force thing is a different thing to royal mail, ie normal letters up to 2 kilo's. Royal mail is much more efficient nowadays compared with the parcel force side of things. Then again i recall a BBC prog last year which was a follow up to a year earlier about the royal mail service and how certain mail to various addresses were not arriving. They were doing the usual send out 50 letters 1st class to see how many arrived next day, and the results if i remember correctly were pitiful. IMO using the gpo or parcel force is always a risky proposition but they can only get better if they have competition.

The Trainee

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A guy i know sent out a parcel using a dvd box which he covered by stickers and tape. Now you know how big a dvd box is dont you. Well, the GPO lost it. That's the equivalent of losing an elephant in a shop. But then the problem lies with the post office and their 2 services. The parcel force thing is a different thing to royal mail, ie normal letters up to 2 kilo's. Royal mail is much more efficient nowadays compared with the parcel force side of things. Then again i recall a BBC prog last year which was a follow up to a year earlier about the royal mail service and how certain mail to various addresses were not arriving. They were doing the usual send out 50 letters 1st class to see how many arrived next day, and the results if i remember correctly were pitiful. IMO using the gpo or parcel force is always a risky proposition but they can only get better if they have competition.

The Trainee

NS101, get real pal. I have worked for the Royal Mail for 28 years (it was the GPO when I started) and "competition" as you call it won't work. Check it out, who are the competition and who are they likely to employ? Yup, they pay peanuts and they'll get monkeys, in some cases incompetent and maybe thieving monkeys. The ONLY thing that competetition WILL bring is less work for RM from BIG BUSINESS mailers, not ordinary Joes like us, that's where 95% of RM's business is NOW, TODAY. What is competition gonna bring to SME's like most of our record dealing friends, I'll save your breath, BUGGER ALL! When competition is creating a market that is split between different carriers, what will happen, less employment in RM, less depots to collect your mail from, less PO Counters to take your mail to, watcha gonna do? Support the RM now not later when your choices will be what's left of us, DeutschPost, TNT, etc.

Last point, take a look at the majority of the thread, people like the postie, they trust the postie, they appreciate the "extra mile" (see, I know all the management bulls**t) that these people go to, to look after people. The reason these people do it? PRIDE! Competition will force RM to shrink back and let these people go, replaced with god knows what or who.

Finally, I'll say it's about time this site got a bit more politicised and begun to fight the power. Socialist Soul take a stand!!!! Spyro out!!!

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NS101, get real pal. I have worked for the Royal Mail for 28 years (it was the GPO when I started) and "competition" as you call it won't work. Check it out, who are the competition and who are they likely to employ? Yup, they pay peanuts and they'll get monkeys, in some cases incompetent and maybe thieving monkeys. The ONLY thing that competetition WILL bring is less work for RM from BIG BUSINESS mailers, not ordinary Joes like us, that's where 95% of RM's business is NOW, TODAY. What is competition gonna bring to SME's like most of our record dealing friends, I'll save your breath, BUGGER ALL! When competition is creating a market that is split between different carriers, what will happen, less employment in RM, less depots to collect your mail from, less PO Counters to take your mail to, watcha gonna do? Support the RM now not later when your choices will be what's left of us, DeutschPost, TNT, etc.

Last point, take a look at the majority of the thread, people like the postie, they trust the postie, they appreciate the "extra mile" (see, I know all the management bulls**t) that these people go to, to look after people. The reason these people do it? PRIDE! Competition will force RM to shrink back and let these people go, replaced with god knows what or who.

Finally, I'll say it's about time this site got a bit more politicised and begun to fight the power. Socialist Soul take a stand!!!! Spyro out!!!

Whats wrong with DeutschPost then?,in your world somebodys gonna have to run it,and with the Queen outa` the way,shes the fukc selling it of as franchises,ie;breaking it up,just a employment for the British overseas rulers,and if you`ve not noticed it is allready run by the jerry`s,that what she is :wicked: is that politicy good-enough for ya`,like our England manager i dont care who runs the postal service,as long as they do it right,rather have things run by English/Europeans than them British/americans anyday.
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in 25years 1 broken & 1 went walkies 5 weeks ago.had a wee ding dong with seller(uk).he sent me his own personal copy,special delivery & a funky mouse mat.got it today.i kinda gave him a rough time.you know what its like watin for a tune.oh it was POPCORN WYLIE/EXTRASENSORY PERCEPTION/ABC LP.if you like mid tempo 70s with that sounds like an expensive tune styley.then get this for the tune HOW DID I LOOSE YOU(using the word a guy said to me in my shop this week supersonic!). :wicked:

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Whats wrong with DeutschPost then?,in your world somebodys gonna have to run it,and with the Queen outa` the way,shes the fukc selling it of as franchises,ie;breaking it up,just a employment for the British overseas rulers,and if you`ve not noticed it is allready run by the jerry`s,that what she is :yes: is that politicy good-enough for ya`,like our England manager i dont care who runs the postal service,as long as they do it right,rather have things run by English/Europeans than them British/americans anyday.

I'm sorry Ken, your point is? (try replying with less vitriol and more sense and just a tad less bollox, you'll find people can understand what you're on about).

PS, What's this "Queen outa' the way" business? Be careful Ken, MI5 are probably monitoring web traffic as we type!

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I'm sorry Ken, your point is? (try replying with less vitriol and more sense and just a tad less bollox, you'll find people can understand what you're on about).

PS, What's this "Queen outa' the way" business? Be careful Ken, MI5 are probably monitoring web traffic as we type!

She wouldnt be around in a socialist world,would she?,and your right less vitriol might work better,sorry :yes:

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She wouldnt be around in a socialist world,would she?,and your right less vitriol might work better,sorry :yes:

Ken, in a Republican world she would, just in a smaller house and she'd have to wait for a bloody hip replacement! AND, she could put her own bets on instead of sending a lackey down to the bookies AND her inbread dimwit two-bagger grabbing first son could get a proper job.

I like it better when we don't fight! For the record (hey hey, a pun!), I'd like to see a publicly owned and publicly accountable Royal Mail, preferably not run(down!) by an ex-barrow boy, Leeds United director who'll p**s off when his knighthood turns up. I'm proud of RM, started collecting again (aaarggh, a returing soulie!) in '98, NEVER lost an item from any country (except Belgium, of course, where the idea is you pay, they thieve - private postal service, I believe) by the hand of my colleagues. I'm with them!

Edited by bozaboy
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NS101, get real pal. I have worked for the Royal Mail for 28 years (it was the GPO when I started) and "competition" as you call it won't work. Check it out, who are the competition and who are they likely to employ? Yup, they pay peanuts and they'll get monkeys, in some cases incompetent and maybe thieving monkeys. The ONLY thing that competetition WILL bring is less work for RM from BIG BUSINESS mailers, not ordinary Joes like us, that's where 95% of RM's business is NOW, TODAY. What is competition gonna bring to SME's like most of our record dealing friends, I'll save your breath, BUGGER ALL! When competition is creating a market that is split between different carriers, what will happen, less employment in RM, less depots to collect your mail from, less PO Counters to take your mail to, watcha gonna do? Support the RM now not later when your choices will be what's left of us, DeutschPost, TNT, etc.

Last point, take a look at the majority of the thread, people like the postie, they trust the postie, they appreciate the "extra mile" (see, I know all the management bulls**t) that these people go to, to look after people. The reason these people do it? PRIDE! Competition will force RM to shrink back and let these people go, replaced with god knows what or who.

Finally, I'll say it's about time this site got a bit more politicised and begun to fight the power. Socialist Soul take a stand!!!! Spyro out!!!

bozaboy, I'm also a postie 19 years & agree with everything you've written. The competition are only interested in delivering to big mail users on big industrial estates. Royal mail are forced to (regulator) deliver letters from TNT, DeutschPost already at (a managers quote to me) 8 pence a letter.

Like you say competition will make Royal mail shrink back, so they can still make their profits.

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