Bought a record on Ebay which turned out to be in much worse condition than advertisted. Returned record and got full refund incl. return postage.

Now, do I leave positive feedback or neutral? I'm pretty indecisive what to do. I mean, seller acted very reasonable. On the other hand DSR show he's a bad record grader so should I warn other potential buyers by leaving a neg?

Any opinions?

NB: didn't think I'd ever use Soul Source as an agony aunt.

I'd probably not leave feedback at all in a circumstance like that.

neutral...mention the condition issue but positive for returning i reckon

If the seller was reasonable and friendly in your interactions I wouldn't leave any feedback.

If he was a bit of an arse then I'd leave neutral stating full refund but poor grading.

thanks for your replies. As said bit of dilemma for me. On one hand good communication and full refund, on the other hand frequently poor grading

thanks for your replies. As said bit of dilemma for me. On one hand good communication and full refund, on the other hand frequently poor grading

If it had seemed a genuine one-off mistake about grading, I might be more inclined to leave no feedback at all. But as seller has a record of poor grading, neutral feedback would seem fair. I don't think you owe any favours for good communication and full refund including return postage. Seller unnecessarily caused you the hassle of returning the record, and possibly anxiety about being ripped off.

The feedback system only works if buyers are prepared to honestly report their experiences. If you would feel personally awkward about leaving a 'neutral' rating, you could rate 'positive', refer to the refund for wrong condition in the comments, and give very low score for 'item as described' in in the anonymous Detailed Seller Ratings.

neutral...mention the condition issue but positive for returning i reckon

Snap

I can't believe you're seriously considering leaving negative feedback when you got a full refund and the seller was helpful etc...leave negative feedback for genuine bad experiences. The seller has tried to do the right thing, hoping to avoid negative feedback - try and see it the other way round, if he knew you were going to neg him, he wouldn't have been so reasonable and wouldn't have refunded you

If not recorded p pal will probaley come down on the side of the buyer if noy sent recorded.It stiks but there you go always send recorded.

That should say not , not noy these f**king mobile phones.

Edited March 1, 201312 yr by Mick Reed

I don't really see what the fuss is, you bought a record, you returned it because of condition, the seller gave you a full refund inc postage, communication was good, I really don't think you should bring in other people's transactions and experiences with the seller into the equation, feedback is about your experience and should reflect that.

I can't believe you're seriously considering leaving negative feedback...

Benji hasn't said he was considering leaving negative feedback - just positive or neutral.

In these situations I just say what happened. Give positive feedback, and state that full refund was given for a misgraded record. Or be more charitable if you feel like it...