Is it just me or do other people have similar difficulty? Sent a message via website contact form a couple of weeks ago, no acknowledgement / response whatsoever!

Try phoning. You never have to wait long before someone picks up. Better still, bid a few thousand for the Andantes and John will phone you up to see if it needs gift wrapping...

my experience is they respond to emails within a day or two, but sometimes you need to chase 'em up

imagine they are pretty busy right now?

7 hours ago, Soulgalore said:

Is it just me or do other people have similar difficulty? Sent a message via website contact form a couple of weeks ago, no acknowledgement / response whatsoever!

Yes about 4-5 weeks ago.

Enquired about availability of 3 45s and said would take if still in stock.

No response.

Maybe old John is too busy kicking the telly at not getting the Frank Wilson acetate? 

I recently bought a record off their set sale i never received an e-mail saying that it had been sent. i waited a few days  then contacted them by e-mail ,no reply for over 24 hours, so contacted them by phone, told that they would call me back, i ended up contacting them again by phone only to be told that they couldn't find the record and that they would refund my payment. I ended up getting a copy cheaper from evil-bay.

Edited December 18, 20177 yr by Gogs
missed a word

HI ALL.......As John runs a business (Manships) selling Rare vinyl, and not a collector putting items up for sale on EBay, I have found him & Manships quick to respond to all aspects of his services, unlike the hit & miss of dealing with auction/buy it now sites, with the exception of known dealers on the Northern Soul Scene such as Mick Smith at MJ Records, or Pete Smith & others (SOULSOURCE should get round to putting together a recommended sellers & dealers list with ratings & info for the buyer.) Like many have said PHONE HIM.KTF. 

2 hours ago, dthedrug said:

HI ALL.......As John runs a business (Manships) selling Rare vinyl, and not a collector putting items up for sale on EBay, I have found him & Manships quick to respond to all aspects of his services, unlike the hit & miss of dealing with auction/buy it now sites, with the exception of known dealers on the Northern Soul Scene such as Mick Smith at MJ Records, or Pete Smith & others (SOULSOURCE should get round to putting together a recommended sellers & dealers list with ratings & info for the buyer.) Like many have said PHONE HIM.KTF. 

Yeah fine, but surely if you have a website that includes a 'contact form' specifically for the purpose, then should I not have to phone?

Personally I would phone John if I really wanted a record and I wasn't getting a response via online contact, Ive always JM helpful when speaking to him. I appreciate the telephone contact is deemed low tech by modern day standards but we are dealing with low tech media that is delivered by the postman (low tech delivery) in the form of records so enjoy entire low tech experience. 

 

Wasn't buying, was offering (high end) record for auction!

I have always found him & his team to be very helpful & responsive.

6 hours ago, dthedrug said:

HI ALL.......As John runs a business (Manships) selling Rare vinyl, and not a collector putting items up for sale on EBay, I have found him & Manships quick to respond to all aspects of his services, unlike the hit & miss of dealing with auction/buy it now sites, with the exception of known dealers on the Northern Soul Scene such as Mick Smith at MJ Records, or Pete Smith & others (SOULSOURCE should get round to putting together a recommended sellers & dealers list with ratings & info for the buyer.) Like many have said PHONE HIM.KTF. 

Soul Source does have feedback section with ratings shown.

I didn't phone cos I don't like to mither.

Hi, there may be a glitch with the new website, thanks for bringing it to our attention,

if you use the email sales@raresoulman.co.uk , you should receive a response pretty rapid...

or just phone him 01664 464 991

 

iv'e just phoned him and spoke to him, he was unaware of this thread.

Following on from Paul's post John phoned me and took my order.

I called him nine times, but each time.......

LOL

I would add that phoning is probably the best idea. I have  had had no problems with any of my orders from JM's previously.

Just seen on FB. John Manship saying his reply email is not working for some reason. "we are on the case". Seems this could be the reason for this issue. Says contact sales@ for contact if that helps??

Thanks for the info.

You could always PM John here on SS ... 

https://www.soul-source.co.uk/profile/40380-john-manship/