hi - just wondered if you guys have dealings with record shack- Austria 

I ordered Mary wells love letters from there on the 10th nov from them but never recieved it 

my order status on the web site says cancelled but payment was taken and no refund recieved 

had no answer to numerous emails

 

 

Well, I ordered a copy of the House Bros (Shake) from them, as they had 1 copy left on there site, for €35 I think it was, that was about 2 months back. They took the money via my PayPal and sent me an order number to my email. I waited for a couple of weeks and I hadn’t heard anything, so I sent several emails over the 3rd week without any response at all, although they still had a copy of the record I ordered but the price had suddenly jumped up to €275, in the end I had to put in a claim with PayPal and I finally had the case closed in my favour, but good luck in getting them to answer you, as I fear you might have to do what I did, assuming that you paid via PayPal.

47 minutes ago, Joesoul1958 said:

Well, I ordered a copy of the House Bros (Shake) from them, as they had 1 copy left on there site, for €35 I think it was, that was about 2 months back. They took the money via my PayPal and sent me an order number to my email. I waited for a couple of weeks and I hadn’t heard anything, so I sent several emails over the 3rd week without any response at all, although they still had a copy of the record I ordered but the price had suddenly jumped up to €275, in the end I had to put in a claim with PayPal and I finally had the case closed in my favour, but good luck in getting them to answer you, as I fear you might have to do what I did, assuming that you paid via PayPal.

thanks for info - unfortunately paid direct with debit card so looks like I'll be out of pocket

Also waiting for my copy tried pushing them a few times now but no record

Just checked his feedback on Discogs...

https://www.discogs.com/sell/seller_feedback/Recordshack?sort_order=desc&show=Negative

He has form.

 

 

18 hours ago, Soul Agent said:

Just checked his feedback on Discogs...

https://www.discogs.com/sell/seller_feedback/Recordshack?sort_order=desc&show=Negative

He has form.

 

 

Yes 12 negative comments out of 256, not great tbh 🤷🏼‍♂️

latest Discogs feedback is from 2015 so not really relevant.

recieved an email from them to say they have new releases for sale - but nothing about the record they owe me.

shame because they have Nancy Butts on Hit & Run but daren't give them any more money

 

I won’t be using them ever again anyway, they never answer your emails.  Jorg is the guy who runs it I believe, waste of space 😡

51 minutes ago, Oldman said:

recieved an email from them to say they have new releases for sale - but nothing about the record they owe me.

shame because they have Nancy Butts on Hit & Run but daren't give them any more money

 

If you want the Hit & Run 45s get them direct from Garry (label owner) at hitandrunsoul45@gmail.com

41 minutes ago, Chalky said:

If you want the Hit & Run 45s get them direct from Garry (label owner) at hitandrunsoul45@gmail.com

hi -thanks will do

Wasn't Jorg at SoulShack responsible for the 'Cindy Fields acetate' debacle a few years back? Regardless, I've bought from his website in the past and had no problems.

 Unfortunately I had to escalate things quite markedly to get a, a response and b, eventually the records.

Never again.

2 hours ago, Jim Elliott said:

 Unfortunately I had to escalate things quite markedly to get a, a response and b, eventually the records.

Never again.

The Guy is a waste of space, never answers an Email, and the communication is none existent. If this guy is supposed to be running a reputable business, god help us.

by all means post up your experiences etc with any vinyl outlet

but do ask try and keep things both factual and calm and avoid repeat posting otherwise we may need to take action as per terms of use

https://www.soul-source.co.uk/terms/

best just have your say and then leave it at that 

thanks

For the life of me reading the above i can't understand why anybody would buy products produced and release by UK based labels from a seller out side of the UK  ??? Wouldn't it be simpler, cheaper and quicker to go direct to the UK label, food for thought for future purchases me thinks buyers.

Dave

6 minutes ago, Louise said:

For the life of me reading the above i can't understand why anybody would buy products produced and release by UK based labels from a seller out side of the UK  ??? Wouldn't it be simpler, cheaper and quicker to go direct to the UK label, food for thought for future purchases me thinks buyers.

Dave

quite right - but sold out at all uk retailers by the time I wanted one 

4 hours ago, Oldman said:

quite right - but sold out at all uk retailers by the time I wanted one 

Just a thought, are the records purchased wholesale by overseas dealers aimed at expanding the interest in the music in that part of the world , wherever that is , or for a profit ?

Or for feeding the already converted in those countries ? 

Most new sounds have a very limited press , say 300 copies maybe 500 , so can someone please explain why this situation keeps on happening , surely these foreign dealers know their market .

I recently purchased a very popular tune with picture sleeve , sold out months ago in the UK , repressed in red ,  original sells for £50 + but original copy only 17.99 euros plus tax and postage still reasonable, so why sell them to overseas dealers in the first place if limited and the market surely is the UK or am I overthinking it .

Edited December 17, 20222 yr by Happy Feet

just an update - Record Shack have now been in touch and apologised for not sending the record - a mix up on their system and have offered either a refund or the record - so I have asked for the record .

so all seems good.

 

On 17/12/2022 at 21:32, Happy Feet said:

so why sell them to overseas dealers in the first place if limited and the market surely is the UK or am I overthinking it .

I wonder what your reaction would be like the next time you try to order a limited press 45 from say the US and they cancel your order saying they only say to US because that's their market...

5 minutes ago, Benji said:

I wonder what your reaction would be like the next time you try to order a limited press 45 from say the US and they cancel your order saying they only say to US because that's their market...

I didn't say that, I said a UK release going abroad only to be purchased and sent back to the UK which is what the original poster was eluding too . 

 

Maybe I misread your post. But to me it read like you were against UK labels selling parts of their limited releases abroad because their main market should be UK in your opinion. Sorry if that was not correct.

No apology needed Benji, I was trying to understand why do these foreign dealers purchase these limited releases , is it to make a profit when the demand rises and become scarce back in the UK or to feed the demand in their country , as it seems to be the norm that a quite a lot end up coming back to the UK , no prejudice intended or meant just an observation.

As for the 17.99. euro, picture sleeve , that the original sells for over £50. now in the UK , that turned out to be the cheaper red vinyl with no picture sleeve, re-release , via discogs but sold as Ist release and described as so , so now have 2 red ones if anybody looking for a copy , I did think it was to good too  be true and looking at the sales history,  so did a few others . 

 

Honestly, I think most of the EU dealers don't give a f*ck about any new releases might turn into hot in demanders. They are merchants. They order what they think will sell to their customers.