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Paraboliccurve 8 posts
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Just a quick update on this - it's a bit long and boring for most probably but might be of some interest and use to anyone posting out records. Royal Mail has agreed to pay me the £75 plus the co
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Yeah good luck we all hope you get your money back, lert's face it RM are a bunch of crooks, that hasnt changed... they should have their Royal patronage taken off them after everything they have done
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As with most companies nowadays the message is cascaded down. "Put them off and we will chance they will give up". Stick to your guns and claim for your time as well, time is valuable.
I sell (and buy) a lot of records.
Only ever had to claim twice - once for a record that disappeared en route, and recently for one which arrived cracked.
It was only a copy of Cashing In, but still.
I had sent it guaranteed next day with standard insurance (I can't remember but I think you're automatically covered up to £750 - doesn't matter anyway, I had declared the value at £75, which is what I'd sold it for, and it was clearly well within the standard insurance figure).
Well-packaged, the same as they always are - hence I've never needed to claim for a breakage before.
Royal Mail have simply refused to honour the insurance (in two emails).
They haven't even explained why, which is almost as aggravating as the refusal.
I am of course escalating this claim, and if necessary I'll go to the small claims court, just on principle, but I wondered what experience others had had?